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Duplicator Trouble Shooting

Duplicator Trouble Shooting

When you power on the machine, check to see all LED light on the drives are working. On the LCD display, it should display the number of devices.

For a 1-5 target dvd duplicator, it should show 6 devices. For 1 -3 target duplicator, it should show 4 devices. If the number of devices are less than supposed,go to step 2.


Call or email to Copystars support and report the problem. In most cases, we will suggest you open the top case cover and inspect the cable connection of each drives, especially the drive that has no respond.

There are 2 cables connected to each drive, one sata data cable(Red) and one sata power cable(black). Secure all the cables connections.

Restart the machine again and look for the correct number of devices when start up.

To test the work-ability of particular drive, Go to menu>select source>select to AUTO  place your good master disc onto that drive,  go to LCD menu and choose Prescan. A good functional drive will tell the detail of the disc after the prescan. Try a few more disc if the prescan failed, then we can concluded that the tested drive is defective.

If you see certain error messages show up when start a copy process.There are 2 common errors:

source disc/drive  error : The master disc may be bad,scratched or created in a wrong way.

Or the set up of source drive was wrong. Go to menu>select source>select to AUTO.

write disc/drive error{ usually the blank media disc is bad quality,slower speed then advertised.




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